FAQ – Löra

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FAQs

You can return unworn items (with tags and original packaging) within 7 days of delivery for a full refund.
Email lora.service01@gmail.com with your order number.
The customer, unless the item arrived damaged or incorrect.
No, shipping and handling charges are non-refundable.
Within 5–7 business days after we receive your returned items.
No, we do not offer exchanges at this time.
Final sale: beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, and wholesale orders.
It may be declined or charged a 20% restocking fee.
Yes. You’ll receive an automatic email with your tracking number once your order ships. You can also find it in “My Account” on our website.
If it’s still processing (within 24h), we may update your shipping address, size, or variant.

We cannot swap for a different product or change the quantity.

Contact us ASAP at lora.service01@gmail.com with your order number.
Contact us within 7 days at lora.service01@gmail.com. Return shipping is free in this case, and refunds are processed in 5–7 business days.

Currently, Löra ships exclusively to the USA.
USA: 5–10 business days (from overseas).
After you order, you’ll receive a tracking link by email. You can also track your order through our website.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Yes. All transactions are processed securely with encryption to protect your data.
No, we do not store your full payment information — only the details needed to complete your order safely
Yes. A confirmation email with your receipt is automatically sent after every order.

Currently, Löra ships exclusively to the USA.
USA: 5–10 business days (from overseas). Expedited shipping is available for sample orders.
After you order, you’ll receive a tracking link by email. You can also track your order through our website.
All major credit/debit cards and secure digital payments.

If your order hasn’t shipped yet, we’ll do our best to help — contact us at lora.service01@gmail.com.
Reach us at lora.service01@gmail.com or via our website contact form.

Löra is a premium activewear brand created for women who value well-being, comfort, and style every day — from yoga to city life, from travel to relaxing at home.
We’re all about well-being and modern minimalism. Löra blends timeless design with advanced fabrics, for essentials that move with you through every part of your day — not just your workout.
For women who want comfort, effortless style, and a touch of inspiration for self-care and movement, every day.

Every product page includes a size chart. Löra pieces are designed for a comfortable, true-to-size fit — but our support team can help if you need guidance.
We use only high-quality, soft, technical fabrics that are breathable and moisture-wicking. Each item lists fabric details on the product page.
We do our best to match real-life colors, but screens may vary. Our palette is always neutral and timeless.
Absolutely. Löra is designed for the studio, street, travel, lounging, and more.

Machine wash cold (gentle cycle). Tumble dry low or air dry. No dry cleaning.
Our fabrics are durable and colorfast. Follow care instructions for best results.

After delivery, you’ll get a review link by email.
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Returns & Exchanges